TRAINING AND DEVELOPMENT
İş Leasing considers investing in human resources, its greatest asset, as one of its top priorities.
İş Leasing considers investing in human resources, its greatest asset, as one of its top priorities, by evaluating organizational and individual development needs. Within İş Leasing family, the importance of training for employees at all levels is taken into account, and, accordingly, training programs are planned, monitored and evaluated in three different areas: professional, managerial and personal development.
Training Hours per Employee
Training hours per female employee are 11.8 hours in 2018, 12.6 hours in 2019, and 12.5 hours in 2020 while training hours per male employee is 4.9 hours in 2018, 11.7 hours in 2019, and 2.4 hours in 2020.
İş Leasing believes that one of the basic components of sustainable success is regular training activities, and organizes trainings in line with the needs of the institution and employees. In addition, employees of the Company are directed to the trainings of the Banks Association of Turkey, training support is offered to the employees for the licenses covered by the professional licensing directive, examination, license fees and subscriptions are covered by the Company.
Regular performance assessments are conducted for the development of employees. In 2020, 94% of the employees were subjected to regular performance assessment process.
Stakeholder Opinion
Sectors with a production structure have an important place in the economies of developing countries such as Turkey. The leasing industry offers a wide range of financial services to companies of all sizes, regardless of amount, and we believe that service quality is one of the important factors in the sustainability of the sector.
In the future, companies that can integrate into the emerging global conditions, update their infrastructure by focusing on the needs of future generations and make continuous improvement will have an important share in the leasing sector. İş Leasing creates a sustainable impact in the sector as a result of its deep-rooted structure, wide service network, technological infrastructure, producing fast and smart solutions using new technologies, and prioritizing green energy investments.
The experienced staff of İş Leasing is its most important capital, and its customer-oriented human resources, which work with a single team approach and are open to development, lie at the heart of its success and sustainable value creation. Considering the health of its employees as its top priority, İş Leasing also made a difference during the pandemic period with its agile structure quickly creating the necessary infrastructure for rapid decision-making and implementation. With the rapid supply of the necessary technology, the remote working system was quickly launched.
On the other hand, customer satisfaction, which is one of the most important subjects for İş Leasing, and the feeling of trust created in customer relations management stem from the corporate culture and business ethics. Our customers’ demands and needs can be met quickly by our team, which is always accessible and highly-equipped. Our customer portfolio is changing according to the emerging global conditions, and online services and solutions became a priority for our customers after younger generations started to take part in the Company management. With the integration of the new generation into business life, speed and convenience play an important role as much as brand reliability. İş Leasing continuously improves its service quality and renders its services sustainable by making digital investments with a focus on the needs of its customers.
Recent natural disasters around the world and in our country indicate the need for faster transformations in climate change. Within the scope of combating the climate change, İş Leasing considers taking steps towards the use of hybrid or electric vehicles, reducing the electricity consumed in our headquarters and branches, and sorting garbage. On the other hand, we aim to contribute to the reduction of greenhouse gas emissions by offering priority financing to renewable energy projects.
HAKAN ADALAN
İş Leasing
GRI 103-1, 103-2, 103-3, 404-1, 404-2
