Building
success together

İş Leasing offers products and services custom-tailored to its customers’ cash flows on the back of its robust financial structure and solid funding capabilities.

SERVICES

Tailored products and services

İş Leasing offers products and services custom-tailored to its customers’ cash flows on the back of its robust financial structure and solid funding capabilities.

Being one of the sector’s leading companies, İş Leasing implements a powerful channel management strategy. Its sales activities are carried out through three different outlets: İşbank branches, vendors and direct marketing.

İşbank’s extensive branch network presents İş Leasing with countrywide reach and servicing opportunity, and the strong synergy created with the Bank is reflected in the business volume.

İş Leasing carries out its activities within the frame of a collaboration based on productivity principle with vendors. The Company aims to ensure healthy development of vendor-originated transactions in its portfolio

and to increase channel efficiency. Efforts to this end continued without letup during 2021.

The sector’s leading leasing company in customer satisfaction

İş Leasing erects its customer-focused service model on producing original solutions to the investment needs of its customers that make its most important stakeholder group.

Customer feedbacks are highly valued at İş Leasing and play a major role in the formulation of strategic decisions. Questionnaires measuring the satisfaction of customers with the service they receive are administered periodically. Customer expectations and needs are placed at the heart of product and service designs.

Amid the tough market conditions presented by 2021, İş Leasing generated successful results with its service model that runs on fast, accurate and efficient processes, and reinforced its contribution to the sector and the economy by further strengthening its identity as the preferred leasing company.

PORTFOLIO

İş Leasing believes that a healthy portfolio and effective risk management are among the essential requirements for sustainable growth. The Company actively utilizes technology assisted advanced risk management systems and uses its multi-disciplinary lending policies and risk management approach to create a broad-based, environmentally sensitive and profitable portfolio with a high credit quality.

İş Leasing manages its risk map within a well-balanced structure and avoids concentration in any one sector. Backed by a portfolio composition characterized by diverse sectors and expansive geographical distribution, the Company keeps its NPL ratio below the sector’s average.

Reinforcing and expanding its customer base with distinctive customer experience, İş Leasing kept solidifying its market share in terms of the number of customers in 2021.

Amid the tough market conditions presented by 2021, İş Leasing generated successful results with its service model that runs on fast, accurate and efficient processes, and reinforced its contribution to the sector and the economy by further strengthening its identity as the preferred leasing company.

İŞ FAKTORİNG

İş Faktoring, of which İş Leasing is the principal shareholder, was incorporated in 1993. Possessing a broad customer base composed of companies of different scales from diverse sectors, İş Faktoring delivers factoring service in domestic and international markets in financing, guarantee and collection areas via its Head Office in İstanbul and six branches operating in Ankara, Tuzla (İstanbul), Adana, Bursa, İzmir and İstoç (İstanbul). İş Faktoring has been a member of Factors Chain International (FCI), the most important international factoring initiative in the world, since its incorporation. This membership allows the company to support its customers’ international factoring transactions with an extensive correspondent network.

Faktoring posted TL 6.7 billion in total factoring receivables, TL 18 billion in turnover, TL 9 billion in total assets, and booked a net profit of TL 55.2 million. In its rating report dated 15 October 2020, Saha Kurumsal Yönetim ve Kredi Derecelendirme Hizmetleri A.Ş. granted İş Faktoring a (national) long-term rating of (TR) AA- and short-term (national) rating of (TR) A+1. Both short- and long-term ratings were assigned a “stable” outlook.

At İş Leasing, realizing digital transformation based on a holistic approach is one of the most crucial elements of the strategy.

In recent years, İş Leasing focused on digitalization and authored pioneering initiatives in this area.

We are following up the latest innovations in Information Technology

INFORMATION TECHNOLOGY AND DIGITAL TRANSFORMATION

In recent years, İş Leasing focused on digitalization and authored pioneering initiatives in this area. İş Leasing gained the foreground being one of the companies that most swiftly and effectively handled the transition to teleworking format during the pandemic owing to the solid IT infrastructure it possesses.

At İş Leasing, realizing digital transformation based on a holistic approach is one of the most crucial elements of the strategy. Uninterruptedly sustaining its financing support to the real sector, İş Leasing follows up the latest novelties in Information Technology (IT) for achieving productive growth through enhanced quality and increased speed of its products and services.

While digital transformation is regarded as an important and indispensable tool for the achievement of the Company’s goals, high quality service delivery accompanying digital technology mitigates time and cost risks, brings significant efficiency in decision-support processes, and brings about positive change and transformation in all Company processes.

For developing all services offered to its customers in line with the changes in technology and needs, İş Leasing attaches great importance to upgrading its technological infrastructure including building on its capacity to access and analyze data, increase data processing speed, improve and transform work processes, and construct strategic decision-making process on flexible and precise measurements. As the Company carries out many projects targeted at infrastructure development and improvement along this line, it makes additional investments in necessary areas. İş Leasing is set apart in the sector with its digitalization initiatives, and authors exemplary implementations. İş Leasing introduced innovations allowing customers to make their leasing payments online using the credit card of any bank. With this service, customers can finalize their leasing payments more quickly and have the option to pay in installments with the credit card.

Thanks to the swift operational processes it has developed, İş Leasing renders a healthy portfolio sustainable, and constantly betters the value proposition offered to its customers.

After-Sales Services and Disaster Recovery Center represent two key elements of İş Leasing’s customer-focused approach to service. Offering service with a call center infrastructure and aiming to render customer satisfaction continuous, the After-Sales Services Unit responds to customers’ after-sales support demands with an agile approach. 

İş Leasing Disaster Recovery Center is equipped with state-of-the-art technology and assures uninterrupted service 24/7 under any circumstance.

HUMAN RESOURCES AND TRAINING

In the second year of the pandemic, İş Leasing again focused on protecting its employees, customers and other stakeholders and kept its measures updated and in place to minimize the risks.

The rapid actions taken and digital competency at its disposal continued to allow part of employees to telework. In this period, constant communication was maintained through familiar channels, and care was taken to extend support to employees in whatever area they might need it.

At İş Leasing, migration of HR processes to the electronic environment continued in 2021 with the purpose of more effective execution of HR processes.

HR strategy of İş Leasing prescribes management of its human resource in the most productive manner in line with the Company’s vision, mission and goals.

Making a difference in the sector by supporting employees’ professional and personal development, keeping them motivated and maximizing total performance are the key values.

The mission of Human Resources is defined as making İş Leasing the most preferred company by employees in the leasing sector and rendering employee satisfaction continuous. In order to place the right person in the right position, İş Leasing employs competency-based, objective measurement and evaluation methods designed specifically for each position.