The source of confidence and support underlying investments is an innovative, high quality and customer-oriented service approach.

To offer the best service experience to customers

• High service quality targeting the customer satisfaction
• Business processes focused on efficiency
• High competence, experience and implementation skills
• Customer-oriented relationship management aimed at understanding and meeting the needs
• Widespread distribution channels

To focus on technological innovation for information, communication and services

• Current informatics infrastructure
• Quick and efficient hardware and software solutions, developed with a full integration philosophy, as a first in its sector

Investment in competent human resources

• Education and training aimed at increases in experience, competence and efficiency
• Performance-based objective assessment

High asset quality and sustainable profitability

• Sustainable growth focused on main fields of activity
• High asset quality
• Developed assessment and measurement infrastructure

Effective resource management

• Access to appropriate resources thanks to high credibility
• Extensive resource and product variety
• Maturity and risk management consistent with assets